Privacy Policy

Introduction

OTT Engine Inc. ("OTT Engine," "we," "us," or "our") operates the ottengine.com website and streaming platform services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By accessing or using OTT Engine's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

Information We Collect

We collect information you provide directly and information generated through your use of our platform.

• (a) Account Information: When you sign up, we collect your name, email address, company name, and phone number.
• (b) Payment Information: Billing details are processed securely through our payment providers. We do not store full card numbers on our servers.
• (c) Usage Data: We collect platform analytics, feature usage patterns, and session data to understand how you interact with our services.
• (d) Technical Data: We automatically collect your IP address, browser type, device information, and cookie data when you access our platform.
• (e) Communications: When you contact us, we retain records of emails, support tickets, and demo request details to provide assistance and improve our services.

How We Use Your Information

We use the information we collect to operate and improve our services. Specifically, we use your information to:

• Provide and maintain our streaming platform services
• Process payments and manage your subscription
• Send service-related communications and important updates
• Respond to support requests and inquiries
• Improve our platform and develop new features
• Comply with applicable legal obligations

Information Sharing

We do not sell your personal data. We share data only in the following limited circumstances:

• (a) Service Providers: We share data with payment processors, cloud infrastructure providers, and analytics tools — only as necessary to deliver our services. These providers are bound by confidentiality obligations.
• (b) Platform Partners: We share technical integration data required for app publishing with Roku, Amazon, and Apple. We share only the minimum data necessary for platform certification and distribution.
• (c) Legal Requirements: We may disclose your information when required by law, court order, or when necessary to protect the rights, property, or safety of OTT Engine, our users, or the public.

Data Retention

We retain your account data for as long as your subscription remains active. Upon cancellation, we retain your data for 90 days, during which you may export your content and analytics.

After 90 days, personal data is deleted from our systems, except as required for tax and legal compliance. Financial records may be retained for up to 7 years in accordance with applicable accounting and tax laws.

Security

We use industry-standard security measures to protect your information, including:

• TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to use a strong, unique password and to keep your account credentials confidential.

Cookies

Our website uses cookies for the following purposes:

• Session Management: To keep you logged in during your visit
• Authentication: To verify your identity securely
• Analytics: To understand how visitors interact with our site so we can improve it

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our platform, including the ability to stay logged in.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Receive your data in a portable, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@ottengine.com. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@ottengine.com and we will take prompt steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Sending an email to the address associated with your account, and/or
• Displaying a prominent notice on our website or within the platform

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: